Helpdesk

Personalized
extension of
your team

Effortless support by elevating your team with InterVision’s® expert helpdesk services.

24/7 access to expert support personnel

Industry-leading coverage, response times, and SLAs

A single point of contact for all users

A cost-effective alternative to in-house support

Make a great impression with a helpdesk that’s actually helpful

Think of our managed helpdesk as a personalized extension of your team.

  • High-touch service. Trade the frustration of chatbots, FAQs, and voicemail for a helpdesk staffed by expert engineers who can quickly resolve a range of user issues.
  • Customized for your business. We’ll work with you to develop a support plan that fits your organizational structure and corporate culture.
  • Unified support. Combine InterVision helpdesk services with our full suite of infrastructure, network, security, collaboration, and cloud support, to create a unified managed services plan.

Flexible support for any issue—any time, anywhere

Our helpdesk staff has the technical and people skills to resolve a wide range of desktop, mobile, and general IT issues—without making users wait hours (or days) for assistance. Live support includes:

013-files-and-folders-1

Incident management

018-login

Password resets

045-message

Operating system issues and resolution

applications

Application access

030-connection

Customer portal troubleshooting

035-question

OEM support with electronic case tracking

029-smartphone

Microsoft, Apple, and Android device support

005-system

Reporting

025-information

User setup and deactivation

014-conection

Proactive OS patching

007-coding

Customized escalation to customer resources

670 hours saved per year

“InterVision’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.”

Director of Software Development
Automotive Industry

Elevate your business with our comprehensive range of solutions tailored to meet your needs.

Discover how we can help you transform your business with innovative solutions and exceptional service.


Begin your journey now >